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Diesel Barbershop on Creating a Personalized Customer Experience

Podcast with

Eric Bauer

Chief Operating Officer

at

Diesel Barbershop Franchising

And with

at

In this episode of Multi-location Marketing Leader, Eric shares what transitioning from one role to another looked like, the challenges he faced, and the lessons he learned. He also explains why providing a unique experience is their North Star and what they do to reach it. Finally, Eric and our host Erin Martin discuss why hiring and onboarding, if managed right, is critical for business growth.

Listen to the Full Episode

Guest Profile

Eric Bauer

Chief Operating Officer
Diesel Barbershop Franchising

Eric Bauer is the Chief Operating Officer of Diesel Barbershop Franchising LLC, as well as a Diesel Franchisee and Area Developer. A classically trained marketer with a BSBA from the University of Florida (Go Gators!) and an MBA in marketing from the Georgia Institute of Technology (Go Jackets!), Eric spent his 20 years of corporate marketing experience building brands for companies including SC Johnson, Novartis, Southeastern Grocers and Web.com. After decades of working for others, Eric could no longer suppress his entrepreneurial spirit and decided in 2018 to leave corporate America behind and begin his journey in franchising. Since 2019, he has owned and operated one of the highest grossing Diesel locations in the country. In his Chief Operating Officer role, Eric leads the growth planning and strategic direction of a 29 location and counting national brand.

Guest Profile